Jorge Rezende is an adept Manager of Technical Support at Abbott Laboratories - Diagnostic Division, with over 24 years of experience. Proficient in Portuguese, English, and Spanish, Mr. Rezende specializes in enhancing global customer service in regulated environments. His journey began as a Field Service Engineer, evolving into roles like Local Hardware Specialist and Hardware Specialist for Latin America and Canada. Mr. Rezende's expertise spans project management, training development, and strategic planning, benefiting service organizations across 64 countries. Renowned for his problem-solving prowess, Mr. Rezende's recommendations extend beyond technical issues to improve operational dynamics. Endorsed for communication, leadership, and product development skills, Mr. Rezende is a valued leader in technical support and service management, committed to driving customer satisfaction and organizational excellence.